Havenwood-Heritage Heights
33 CHRISTIAN AVENUE, Concord, NH 03301
Concord, New Hampshire · CMS verdict
Havenwood-Heritage Heights holds a 5 of 5 CMS overall star rating - above the New Hampshire state average of 2.9, reflecting above-average quality on the federal five-star scale.
The rating and the PlainElderCare Index below summarize federal inspection, staffing, and outcome data, they measure specific, documented dimensions of this facility, not a holistic verdict on the care your family member would receive. Visit in person, talk with staff and current residents' families, and weigh your family member's specific needs before choosing.
Havenwood-Heritage Heights in Concord, New Hampshire holds a CMS overall rating of 5 of 5 stars and a PlainElderCare Quality & Compliance Index of 78 of 100 (grade C). The 70-bed facility operates where a semi-private nursing-home room in New Hampshire runs a median of $12,243 per month. Figures are from CMS Nursing Home Compare.
Quality & Compliance Index (lighter deficiency book)
With 6 CMS deficiencies on file, this facility sits in the lighter U.S. deficiency tercile (≤16). A transparent composite of this facility's CMS Care Compare sub-ratings and its federal inspection record. It complements, and does not replace, the official CMS overall rating of 5 of 5 stars. How this is calculated.
How the 78 is built
Each segment is a dimension's weighted points toward the score, summing to 78.
Weights: health inspections 30%, staffing 25%, quality measures 25%, inspection record 20%; any dimension CMS has not published drops out and its weight redistributes (no silent deflation). Inspection record is benchmarked against all rated US nursing homes. Source: CMS Nursing Home Compare.
Havenwood-Heritage Heights's lighter CMS deficiency book
Quality ratings
CMS's most recent Care Compare release (data as of April 2026) puts Havenwood-Heritage Heights's overall quality rating at 5 out of 5 stars, a composite of three sub-ratings: health inspection (4/5), staffing (5/5), and quality measures (3/5).
What each sub-rating measures
The health inspection rating reflects on-site surveyor findings from the last three cycles. The staffing rating compares case-mix-adjusted nurse hours per resident day to national benchmarks, and quality measures aggregate 15 clinical indicators including pressure ulcers, falls with injury, and long-stay antipsychotic use.
Size and setting
Located in Concord, New Hampshire, this facility operates 70 certified beds with an average daily census of roughly 68 residents - an occupancy rate of about 97%. The facility is classified under non profit - corporation ownership, a designation that can influence staffing patterns, reinvestment decisions, and admissions policy. At roughly 97% occupancy, this facility is running near full capacity, worth confirming current bed availability directly before visiting.
Inspection record
On the regulatory side, federal and state surveyors have documented a moderate number of deficiencies at this facility (6 total). CMS has levied no enforcement penalties over the equivalent window. This volume of findings is worth reading past the count: CMS's F-tag scale separates isolated, low-harm citations from widespread or immediate-jeopardy ones, and only the full report shows which this facility has.
Where these figures come from
Figures above come from CMS Nursing Home Compare (Care Compare, data as of April 2026) with state cost medians from the CareScout 2025 Cost of Care Survey. See our methodology for vintage.
How Havenwood-Heritage Heights's upper-tercile stars compare to New Hampshire
CMS five-star sub-ratings (0–5) for this facility against the New Hampshire facility-weighted average. Source: CMS Care Compare.
Bar = this facility's rating · vertical marker = New Hampshire state average. Higher is better on all four CMS measures.
Where Havenwood-Heritage Heights ranks in New Hampshire
Among the 73 CMS-rated nursing homes in New Hampshire, Havenwood-Heritage Heights’s 5-star overall rating is higher than 79% of them. The bars show how all New Hampshire homes spread across the CMS 1-to-5 scale; this facility’s band is highlighted.
15 New Hampshire homes share this 5-star rating. Source: CMS Nursing Home Compare.
Facility details
| Attribute | Value |
|---|---|
| Beds | 70 |
| Residents | 68 |
| Ownership | Non profit - Corporation |
| County | Merrimack |
| Penalties | 0 |
| Deficiencies | 6 |
Source: CMS Care Compare Nursing Homes (data as of April 2026)
What do families ask most?
What is the quality rating for Havenwood-Heritage Heights? ▾
5 out of 5 stars is Havenwood-Heritage Heights's current CMS overall rating, built from a health inspection rating of 4/5, a staffing rating of 5/5, and a quality measures rating of 3/5.
How much does a nursing home cost per month in New Hampshire? ▾
The median cost for a semi-private nursing home room in New Hampshire is $12,243 per month ($146,913 annually). A private room averages $13,444 per month. Costs are from the CareScout 2025 survey.
What services does Havenwood-Heritage Heights offer? ▾
Havenwood-Heritage Heights is a skilled nursing facility with 70 beds with approximately 68 current residents. It operates under non profit - corporation ownership. The facility has recorded 6 deficiencies and 0 penalties in CMS inspections.
Does Havenwood-Heritage Heights have any deficiencies or penalties? ▾
Havenwood-Heritage Heights has multiple deficiencies (6 total) and 0 penalties recorded by CMS. A count in this range makes it worth asking staff or the facility directly which findings were minor paperwork versus resident-care issues.
What are the alternatives to a nursing home in New Hampshire? ▾
In New Hampshire, alternatives include assisted living ($8,025/mo), home health aides ($7,627/mo), and adult day care ($2,015/mo).
Keep reading
Also see the New Hampshire elder-care overview and highest-rated states. Provider ID: 305016.
Read our methodology - how this data is sourced, computed, and verified.