Willows of New Castle
1023 N 20TH ST, New Castle, IN 47362
New Castle, Indiana · CMS verdict
Willows of New Castle's CMS overall star rating stands at 3 of 5, in line with the Indiana state average (3.1) and reflecting average quality by the federal five-star measure.
The rating and the PlainElderCare Index below summarize federal inspection, staffing, and outcome data, they measure specific, documented dimensions of this facility, not a holistic verdict on the care your family member would receive. Visit in person, talk with staff and current residents' families, and weigh your family member's specific needs before choosing.
Willows of New Castle in New Castle, Indiana holds a CMS overall rating of 3 of 5 stars and a PlainElderCare Quality & Compliance Index of 39 of 100 (grade F). The 95-bed facility operates where a semi-private nursing-home room in Indiana runs a median of $8,943 per month. Figures are from CMS Nursing Home Compare.
PlainElderCare Quality & Compliance Index
A transparent composite of this facility's CMS Care Compare sub-ratings and its federal inspection record. It complements, and does not replace, the official CMS overall rating of 3 of 5 stars. How this is calculated.
How the 39 is built
Each segment is a dimension's weighted points toward the score, summing to 39.
Weights: health inspections 30%, staffing 25%, quality measures 25%, inspection record 20%; any dimension CMS has not published drops out and its weight redistributes (no silent deflation). Inspection record is benchmarked against all rated US nursing homes. Source: CMS Nursing Home Compare.
Data insights
Quality ratings
On Care Compare (data as of April 2026), Willows of New Castle carries an overall CMS quality rating of 3 out of 5 stars. That figure rolls up three sub-ratings tracked separately: health inspection (3/5), staffing (2/5), and quality measures (2/5).
What each sub-rating measures
The health inspection rating reflects on-site surveyor findings from the last three cycles. The staffing rating compares case-mix-adjusted nurse hours per resident day to national benchmarks, and quality measures aggregate 15 clinical indicators including pressure ulcers, falls with injury, and long-stay antipsychotic use.
Size and setting
Located in New Castle, Indiana, this facility operates 95 certified beds with an average daily census of roughly 54 residents - an occupancy rate of about 57%. The facility is classified under government - county ownership, a designation that can influence staffing patterns, reinvestment decisions, and admissions policy. At roughly 57% occupancy, this facility has meaningful open capacity relative to its certified bed count.
Same-ownership peers
Within Indiana, Willows of New Castle is one of 103 government - county nursing homes CMS rates. Its 3-star overall rating sits below the government - county-segment average of 3.2 stars, ahead of roughly 30% of same-ownership peers in the state. This ownership-segment comparison controls for business-model differences, so what's left mostly reflects how this facility runs relative to similar operators, not the type of operator it is.
Inspection record
On the regulatory side, federal and state surveyors have documented multiple deficiencies at this facility (20 total). CMS has levied no enforcement penalties over the equivalent window. This is a high deficiency count relative to most facilities; requesting the full survey report directly is the only way to see whether these are concentrated in one area or spread across the facility's operations.
Where these figures come from
The figures above come directly from the U.S. Centers for Medicare \& Medicaid Services Nursing Home Compare dataset for federal quality ratings, combined with the CareScout 2025 Cost of Care Survey of more than 15,000 elder-care providers nationwide and U.S. Census American Community Survey income data. Cost figures are monthly medians, refreshed annually with each new CareScout release; quality ratings are refreshed quarterly from the CMS Provider Information File. Read these state and county medians as benchmarks, then verify current rates with individual providers and consult care managers before making placement decisions. See our methodology for source vintage.
How Willows of New Castle compares to Indiana
CMS five-star sub-ratings (0–5) for this facility against the Indiana facility-weighted average. Source: CMS Care Compare.
Bar = this facility's rating · vertical marker = Indiana state average. Higher is better on all four CMS measures.
Where Willows of New Castle ranks in Indiana
Among the 504 CMS-rated nursing homes in Indiana, Willows of New Castle’s 3-star overall rating is higher than 35% of them. The bars show how all Indiana homes spread across the CMS 1-to-5 scale; this facility’s band is highlighted.
109 Indiana homes share this 3-star rating. Source: CMS Nursing Home Compare.
Facility details
| Attribute | Value |
|---|---|
| Beds | 95 |
| Residents | 54 |
| Ownership | Government - County |
| County | Henry |
| Penalties | 0 |
| Deficiencies | 20 |
Source: CMS Care Compare Nursing Homes (data as of April 2026)
What do families ask most?
What is the quality rating for Willows of New Castle? ▾
Willows of New Castle has an overall CMS quality rating of 3 out of 5 stars, with a health inspection rating of 3/5, staffing rating of 2/5, and quality measures rating of 2/5.
How much does a nursing home cost per month in Indiana? ▾
The median cost for a semi-private nursing home room in Indiana is $8,943 per month ($107,310 annually). A private room averages $10,326 per month. Costs are from the CareScout 2025 survey.
What services does Willows of New Castle offer? ▾
Willows of New Castle operates as a skilled nursing facility (95 beds with approximately 54 current residents) under government - county ownership. CMS inspections have recorded 20 deficiencies and 0 penalties there.
Does Willows of New Castle have any deficiencies or penalties? ▾
Willows of New Castle has multiple deficiencies (20 total) and 0 penalties recorded by CMS. A count this high is above what most facilities post; ask the facility directly for its plan of correction on the largest findings.
What are the alternatives to a nursing home in Indiana? ▾
In Indiana, alternatives include assisted living ($5,639/mo), home health aides ($6,673/mo), and adult day care ($2,752/mo).
Elder Care Guides
Explore PlainElderCare
Related Resources
Compare cost and CMS quality across the state on the Indiana elder-care overview, or see how facilities rank nationwide in our highest-rated states ranking.
Weigh nursing care against assisted living, home health, and adult day care, with national median costs, on our care types comparison, and learn how to fund it in our paying for elder care guide.
Source: CMS Nursing Home Compare. Provider ID: 155089.
Read our methodology - how this data is sourced, computed, and verified.